Please reach out to us again at /mobile-app-contact-us, so we can escalate your case to our technical team for urgent attention. We value you as a customer and would like to rectify this situation. It's concerning to hear that your interaction with our support team did not resolve the issue. We apologize for any inconvenience this has caused and understand how important it is for you to access your account seamlessly. We are genuinely sorry to hear about your experience with our app's recent upgrade. Select Property (s) All (678) Fremont (37) Eldorado (0) California (37) Sams Town Las Vegas (24) Linen and Uniform Services (2) Boyd Gaming Corporate (54) Jokers Wild (0) Main Street Station (21) Vacations Hawaii (1) Sams Town Tunica (19) Treasure Chest (41) Boyd Gaming Central (2) Par-A-Dice (27) IP Biloxi (68) Blue Chip. Same result: It accepted my card number, name & birthdate to reset, then when i entered card number and new password, it said “user doesn’t exist.” Update: I have communicated with Boyd Support several times, but their only “fix” was to send me a link to reset my password (which i’d already done twice). The regional casino firm runs 28 gaming venues across 10 states, including 11 in its home city. I starting to think that Boyd doesn’t value me as a frequent repeat customer! Boyd Gaming boosts iGaming exposure in 170 million purchase of Pala Interactive. Yes, I did contact Boyd Support, but no help there - they just said to keep trying. I even tried to just access as a guest & it just crashes. This “upgrade” won’t let me log in - says I don’t exist - and then when i try to create a new account with my card number, it refuses me & says I am already in the system. If I could give zero stars, I would! PLEASE ditch this “upgrade” and go back to the previous app, which I would access frequently to check for promotions & room rates.

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